ANDRÉ RIEU op het VRIJTHOF

INFO VRIJTHOF CONCERTS 2020

VRIJTHOF CONCERTS IN MAASTRICHT WILL NOT TAKE PLACE IN 2020

Frequently asked questions

General

Will the Vrijthof concerts take place in 2020?


It is with great sadness, we have to inform you that our traditional open air concerts at the Vrijthof in Maastricht cannot take place in July 2020 on the basis of the measures taken by the Dutch government. The planned concerts will be postponed to July 2021.




I have purchased tickets for one of the Vrijthof concerts; What happens to my ticket and what do I have to do?


As far as the Vrijthof concerts are concerned, all tickets and André Rieu Travel travel packages remain valid for the new dates of our open air concerts in July 2021.
01 July 2021 replaces 02 July 2020
02 July 2021 replaces 03 July 2020
03 July 2021 replaces 04 July 2020
04 July 2021 replaces 05 July 2020
08 July 2021 replaces 09 July 2020
09 July 2021 replaces 10 July 2020
10 July 2021 replaces 11 July 2020
11 July 2021 replaces 12 July 2020
15 July 2021 replaces 16 July 2020
16 July 2021 replaces 17 July 2020
17 July 2021 replaces 18 July 2020
18 July 2021 replaces 19 July 2020




On what dates will the concerts take place in 2021?


Weekend 1: 1 - 2 - 3 - 4 juli 2021
Weekend 2: 8 - 9 - 10 - 11 juli 2021
Weekend 3: 15 - 16 - 17 - 18 juli 2021




Will my seats for the concert in 2021 remain the same as I have for 2020?


Your allocated seats on the square for the concert in 2020 will remain the same for the concert in 2021. If you have tickets for a terrace arrangement, you are welcome on the same terrace and a new table arrangement will be made by the restaurant.




Unfortunately I will not be able to attend the concert on the new date in 2021: how can I move my ticket to another date or another concert.


It is possible to exchange your ticket for another concert. If you want to make use of this you can request a voucher HERE. After you have received this voucher, you can exchange it for the Christmas concerts in Maastricht, the New Year's concert in Amsterdam or another date at the Vrijthof in 2021.This only applies to Square-Tickets. For Terrace-Tickets, we ask you to contact the restaurant where you bought the tickets. APPLY FOR A VOUCHER




Can I exchange my ticket for another concert?


It is possible to exchange your ticket for another concert. If you want to make use of this you can request a voucher HERE. After you have received this voucher, you can exchange it for the Christmas concerts in Maastricht, the New Year's concert in Amsterdam or another date at the Vrijthof in 2021. This only applies to Square-Tickets. For Terrace-Tickets, we ask you to contact the restaurant where you bought the tickets. APPLY FOR A VOUCHER




Can I Apply for a refund of my tickets?


If it is not possible for you to attend the concert and you cannot use the possibility to attend another concert. by applying a voucher, you can apply for a refund HERE
ATTENTION: If you have an André Rieu Travel package we ask you to send an e-mail to cs.travel@andrerieu.com with the booking number and do not use in the form below.




I have booked a hotel/flight/train directly and not via André Rieu Travel: what should I do?


If you have a travel insurance, they should be able to advise you about the possibilities. Please also contact the company where you booked your transport or overnight stay to discuss whether they can move your booking to 2021.




Can I get priority for a new order?


There will be a pre-sale for the availables seat of the Vrijthof 2021 concerts. We will inform you from when you can redeem the voucher. APPLY FOR A VOUCHER




I bought a terrace dinner package: Will my ticket also be moved to the new date in 2021?


The tickets for the terrace dinner packages will also be moved to 2020 at the same restaurant.
01 July 2021 replaces 02 July 2020
02 July 2021 replaces 03 July 2020
03 July 2021 replaces 04 July 2020
04 July 2021 replaces 05 July 2020
08 July 2021 replaces 09 July 2020
09 July 2021 replaces 10 July 2020
10 July 2021 replaces 11 July 2020
11 July 2021 replaces 12 July 2020
15 July 2021 replaces 16 July 2020
16 July 2021 replaces 17 July 2020
17 July 2021 replaces 18 July 2020
18 July 2021 replaces 19 July 2020




My name is mentioned on the tickets: can I give the ticket to someone else who will use it?


Although the ticket is registered, they may be transferred. If you wish, you can have the tickets transferred to another name. To do so, please contact Contact form




Is it possible to upgrade my ticket to a higher rank?


In order to do this, you must first return your tickets using a Voucher. After you have received the voucher from us, you can exchange it for tickets in a different rank or on a different date. HERE you can apply for a Voucher PLEASE NOTE: This is only possible if there is availability in other ranks or on other dates. APPLY FOR A VOUCHER




I have tickets for André Rieu’s Maastricht cinema concert ‘Happy Together’ this summer; where can I go with my questions and what happens with my tickets?


Answer: It is with a heavy heart that André Rieu cancelled his live concerts in Maastricht this year - but he doesn't want his cinema fans to miss out! So André will bring a special event, just for you, to your local cinemas this August. More information will be available soon on your cinema website and on andreincinemas.com

For information about your purchased tickets for the cancelled 'Happy Together' Maastricht cinema event please contact your cinema.




Where can I go if my question is not there?


Take a look at our contact page where we would like to refer you to the right contact person. CONTACT




I bought a terrace dinner package: where can I go for information?


YOU HAVE BOUGHT YOUR PACKAGE DIRECTLY FROM THE ENTREPRENEUR
- If you have any questions, please visit the website of the restaurants www.vrijthofmaastricht.nl.
YOU BOUGHT YOUR PACKAGE VIA THE WEBSITE OF THE VVV
- You can contact the entrepreneur directly or ask your questions via the Contact form





André Rieu Travel

I've booked a travel package through André Rieu Travel: can I use the concert tickets for the concert in 2021 and leave the hotel accommodation for 2020 to still visit Maastricht?


Send an email to cs.travel@andrerieu.com stating your booking number and André Rieu Travel will inform you about the possibilities.




When will I receive the adjusted booking confirmation of Vrijthof concert 2021


You will receive the adjusted booking confirmation in your mailbox within 4 weeks.




My booking consists of several people, but not all of them can be present next year. What should I do now?


André Rieu Travel can split the booking for you. For example, we can create a voucher for some of the participants.

Send an email to cs.travel@andrerieu.com stating your booking number and André Rieu Travel will inform you about the possibilities.




I would like to expand my reservation and add extra people to my reservation for Vrijthof 2021. Is that possible?


Yes, that's possible subject to availability. Send an email to cs.travel@andrerieu.com stating your booking number and André Rieu Travel will inform you about the possibilities.




Can I also change to another day next year?


Yes, that's possible subject to availability.
If the newly selected date is more expensive, you will have to pay the difference.
If the newly selected date will be cheaper, we will refund you the difference.
Send an email to cs.travel@andrerieu.com stating your booking number and André Rieu Travel will inform you about the possibilities.




Can I only keep the tickets for Vrijthof 2021 and therefore only cancel the hotel?


Unfortunately, this is not possible.




I cannot be present in 2021 or take advantage of the offer to change to another concert. What should I do now?


We kindly ask you to send an e-mail to cs.travel@andrerieu.comstating your booking number. You will receive a voucher for the full booking amount. You can redeem this voucher for a package of your choice (see the complete offer on www.andrerieu.com/travel). This voucher can be redeemed until 31 December 2021. If the travel sum of the new package is higher, you will pay the additional costs. If the travel sum is cheaper, we will refund you the difference. If you do not wish to use the voucher at a later stage, it can be submitted for a refund. However, not earlier than 6 months after issuance of the voucher. If you are unable to use a voucher, you can request a refund via cs.travel@andrerieu.com stating your booking number. If the refund is granted, the € 20.00 booking fee will not be refunded. Any exchange rate differences are also for the customer's account. Refunds will be refunded within 4 weeks after cancellation to the account with which the original payment was made.




Will André Rieu Travel inform me about what happens to my booking?


AR-Travel will inform all Vrijthof 2020 guests by means of a newsletter about the cancellation of Vrijthof 2020. All packages stay valid for the same day Vrijthof 2021. The newsletter will also state that guests can change to a different concert (MECC) if they wish. Guests will receive an adjusted booking confirmation of their Vrijthof 2021 package. If the guests agree with this, they do not have to do anything. If they do not agree, please send an email to cs.travel@andrerieu.com stating their booking number.